Complaints and feedback
Tell us when something is not right, or when something worked well.
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Tell us what happened
Contact us by phone or email with what happened, when, and who was involved. You can ask someone to speak on your behalf.
What happens next
We acknowledge complaints promptly, look into what happened, and respond with what we found and what we will change. Placeholder timeframes: acknowledge within 2 business days, respond within 10 business days.
If you are not satisfied
If our response does not resolve the matter, you can ask for it to be reviewed. Template placeholder: add your external review or ombudsman pathway here before publishing.
Supported independent living in welcoming homes across South East Queensland.
Contact
hello@banksialiving.example
1300 000 000
South East Queensland, Australia